About this website
Damp or Leak provides free information to help you understand signs of moisture in your home. These terms cover use of this website. You cannot book or pay for an investigation through this version of the site.
Damp or Leak is operated by ADI Leak Solutions Ltd, trading as ADI Leak Detection, registered in England and Wales under company number 15870765. Registered office: Unit L Bpi House, Cores End Road, Bourne End, United Kingdom, SL8 5AS.
For questions about these terms, email admin@adiproleak.com, call 0333 567 2642, or write to Suite 407, Access Business Center, Handy Cross Roundabout, High Wycombe HP11 1UP.
Guidance, not a diagnosis
The guides and checker suggest possible causes based on the observations you provide. They cannot inspect your property, confirm whether it is safe, diagnose damp or locate a leak. Several causes may be present at the same time.
Use the information as a starting point for an appropriate professional assessment. We do not promise that a suggested cause is correct, that an investigation will find a leak, or that a particular repair will resolve the problem.
Urgent problems
Do not wait for a checker result or a response from this website if water is near electrical fittings, a ceiling is bulging or water is escaping rapidly. Keep clear of the affected area and seek urgent help in person. Call 999 if there is immediate danger to life.
ADI Leak Detection and service bookings
The site’s commercial purpose includes introducing people with suspected hidden leaks to ADI Leak Detection. It is not an independent comparison service. Call ADI Leak Detection on 0333 567 2642 to discuss a suspected hidden leak.
A checker result is not a quotation or a booking. Before agreeing to an investigation, confirm the service provider’s identity, scope of work, price, availability, access requirements and applicable cancellation terms directly with that provider. Any service contract will be separate from these website terms.
Using and sharing the information
You may read, print and save the guidance for personal use, and discuss your checker results with your landlord or a professional. Keep the context and any cautions with the information you share. Do not present a checker result as a professional diagnosis or use the site to interfere with its operation.
Illustrative photographs are generated images, not records of customer investigations.
External guidance and availability
Links to other organisations provide further reading. Their content and services are their responsibility, and their own terms apply when you use them. We may update the guidance or change the checker as the site develops. We cannot guarantee uninterrupted access.
Your rights
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or for death or personal injury caused by negligence. These terms do not affect your statutory consumer rights.
Privacy and accessibility
Read our privacy notice for details of how checker answers are stored, and our accessibility statement for help using the site and its current limitations.